It can't really be software if they work when pressed hard sometimes, and it can't be dirt if all 4 keys go together.ĭon't laugh, but this is what I did. I think it's old age! My 2012 pro is now over 6 years old. then the problem went away for a few weeks, and then came back. I found that the keys would occasionally work if pressed hard. Specifically my fault is the same - the ASDF keys only, but I think others may be affected as well. Let me know.Here is what I think is a possible solution, having read every other possible solution - dirty keys, accesibility settings, PRAM etc - nothing worked for me. If the keyboard test runs and fails then you may reach out to our HP phone support team to explore the available service options for your laptop. A keyboard is required for this test. To run the test, click Keyboard, and then click Run once. Keyboard Test - The Keyboard test provides a quick interactive functional test of the keys on the keyboard.
The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
When the menu appears, press the F2 key.įigure : Selecting Component Tests from the main menu Turn on the computer and immediately press Esc repeatedly, about once every second. Let us initiate the keyboard test by following the below steps: You can use HP PC Hardware Diagnostics even if the computer does not open to Windows. The HP PC Hardware Diagnostics UEFI came preinstalled on all HP laptops since 2009 and all HP desktops using a UEFI BIOS manufactured since June 2012, HP PC Hardware Diagnostics enables you to test the main components on your computer using the Fast test or longer, more comprehensive tests. I appreciate the steps you have performed and have certainly done a good job. I understand that you have an HP Pavilion dv6710ea Entertainment Notebook and the keyboard is malfunctioning. You for posting on HP Forums, MKazi is at your service.
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